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These key factors behind the growth of our company remain as important today as they ever were – and we are constantly seeking to improve all three! You may be able to buy cheaper than Richards Gray, but can you also rely on efficient service and continuity of supply on a national basis?
Our online ordering service, www.richardsgrayonline.co.uk provides all the essential functionality to genuinely deliver ‘affordable e-conveyancing’ and outstanding service to the industry.
We can genuinely deliver the benefits of local based service and experience to a national client base. Our agents are experts in a particular group of councils local to them, and we NEVER subcontract searches to other companies. This ensures the ability to maintain service standards and quality.
We have a team of regional account managers, a Sales Support team, a Marketing team and a dedicated Customer Services team – you will always know who to call if you have a query or problem, and you will receive a positive response!
We have also been leading the market in areas of delivery and search packaging.
Richards Gray Conveyancing Pack (RGCP) – we offer flexible, flat-priced packages of searches that can be tailored to your individual requirements, providing you with genuine 'one-stop' shopping for all your search information.
www.richardsgrayonline.co.uk – All of the above, and much more, are available via our online ordering system. The system has been designed with ease of use in mind, with RGCP packages specific to your firm making ordering simple. Training is free and provided by our regional account manager team.
Case Management System Integration – our online ordering system has been integrated into many of our clients CMS, thus further improving the efficiency of the ordering process.
Our standard terms are 7 days direct debit by electronic transfer. This means no more cheques, excessive administration, or cash flow issues - in short a hassle-free payment managment process. You will also receive a monthly statement to reconcile all transactions.
Richards Gray were the key drivers from within the property search industry behind the establishment of COPSO, the Council of Property Search Organisations, which was formally established in early 2003, after discussions with the Council of Mortgage Lenders (CML).
Richards Gray recognised the need for a representative organisation for the industry that would:
♦ Set and continue to raise professional standards
♦ Ensure adequate levels of professional indemnity cover
♦ Provide a co-ordinated voice for the industry to government and the wider industry.
♦ Play a significant role in shaping future legislation and industry practices at a time of significant change.
♦ Promote greater consumer choice and value within the industry as a whole.
For more details on COPSO click here.
Richards Gray are members of PISCES, the Property information Systems Common Exchange Standard. As the drive towards wider implementation of e-conveyancing continues, all Richards Gray technology systems are being developed or upgraded to ensure that they will be fully PISCES compliant with XML based output as the standard going forward. This will allow full implementation with clients Case Management Systems at all levels, further enhancing the efficiency and speed with which we can provide information to our key clients.
For more details on PISCES, click here
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